Orders can be placed directly through our website by registered trade users. Log in, browse our range, add items to your basket, and checkout. If you need help, call us or email us.

Currently, we only ship within the United Kingdom. International customers can arrange their own freight forwarding. We can prepare your order for collection by a third-party courier.

We aim to process all orders within 1–3 business days. Delivery depends on the order size:

Once your order is shipped, you’ll receive an email with tracking details. If you don’t receive this, contact [email protected] or 01744 881596 (Option 5).

Inspect your order on arrival and report any damage or shortages within 48 hours. Email [email protected] with your order number and photos if possible. We’ll resolve the issue quickly.

Yes. Returns are accepted within 14 days of delivery if items are:

Restocking fees apply:

Yes. Restocking fees help cover the cost of processing returns:

Once we receive and inspect your return, refunds are processed within 7 working days. The amount (minus any restocking fee) will be credited to your original payment method.

Absolutely. We pride ourselves on offering personal service.

You can view our full policy here or visit our website’s footer section for all policies, including Shipping, Returns, and Customer Service.