Terms and Conditions

Last Updated: 17-03-2025

Welcome to OccaStore Limited ("we," "our," "us"). We are registered in England and Wales under company number 12091098, VAT No. GB379682335, with our registered office at Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom.

By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Definitions

• "Website" refers to OccaStore's website, accessible at wholesale.occastore.com.
• "User" refers to anyone accessing or using the website.
• "Products" refers to goods offered for sale on the website.

2. Acceptance of Terms

By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

3. Orders

3.1 Placing Orders

• Orders can be placed through our website by registered users only.
• You must be 18 years or older, reachable by telephone, and have a valid email address to place an order.
• All orders are subject to availability and acceptance. By placing an order, you make an offer to purchase the selected products under these Terms.
• OccaStore Limited may refuse or reduce your order at our discretion. Once submitted, orders are binding and cannot be cancelled or amended.
• Product images, colours, and sizes displayed on the website may differ from the actual product.

3.2 Pricing

• Prices are displayed in GBP and exclude VAT unless otherwise stated.
• We reserve the right to change prices at any time without notice.

3.3 Payment

• Payment must be made at the time of order via the methods provided.
• Payments must be made in the currency indicated on your invoice.
• If paying by credit or debit card, you must provide valid card details. We will not dispatch products until payment is authorised.
• We may request additional documentation to verify cardholder identity.

3.4 Order Confirmation

• You will receive an email confirmation once your order is placed.
• Acceptance of your order is confirmed only when we dispatch the goods.

4. Delivery

4.1 Delivery Times

• Estimated delivery times are provided at checkout and may vary based on location and stock availability.

4.2 Delivery Charges

• Delivery charges are calculated and displayed at checkout.

4.3 Risk of Loss

• Risk of loss or damage passes to you upon delivery.

For full details, please review our Delivery and Returns Policy.

5. Returns and Refunds

5.1 Returns

• Products can be returned within 14 days of delivery.
• Items must be unopened, unused, and in original packaging.
• Some items may be non-returnable due to hygiene or safety concerns.

5.2 Refunds

• Refunds are processed within 14 days of receiving returned items.
• Shipping costs are non-refundable unless the return is due to our error.

See our Returns Policy for more details.

6. User Accounts

6.1 Account Registration

• Registration is required to place orders.
• You agree to provide accurate and complete information.

6.2 Account Security

• You are responsible for keeping your account credentials secure.
• Notify us immediately of any unauthorised access or breach.

7. Intellectual Property

All content on this website (text, images, logos, software) is owned by OccaStore Limited or our licensors. Reproduction, distribution, or use of any content is prohibited without our written consent.

8. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from your use of the website.
• Our maximum liability is limited to the amount you paid for the products in question.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or practices of these sites.

10. Termination

We reserve the right to suspend or terminate your website access if you violate these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

12. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.

13. Related Policies

• Privacy Policy
• Cookie Policy
• Delivery and Returns Policy

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

OccaStore Limited
Unit 40 Gerrards Park
College Street
St Helens
WA10 1FZ

Email: trade@occastore.com
Phone: 01744 881596

15. Third-Party Trademarks and Logos

All third-party trademarks, product names, brand logos, and images displayed on this website are the property of their respective owners. OccaStore Limited does not claim any ownership or endorsement unless explicitly stated.

Use of these logos and trademarks is strictly for the purpose of identifying the products and services we distribute or sell and does not imply any affiliation, partnership, sponsorship, or endorsement by the trademark holder.

Thank you for choosing OccaStore. Your continued trust means everything to us.