Privacy Policy

Last Updated: 17-03-2025

Welcome to OccaStore Limited ("we," "our," "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

Information You Provide to Us

• Account Details: When you create an account, we collect your name, email address, phone number, and company information (if applicable).
• Order Information: When placing an order, we collect your billing and delivery addresses, payment details, and purchase history.
• Contact Information: If you contact us via email, phone, WhatsApp, or through our website, we may collect additional information you choose to provide.

Information We Automatically Collect

When you visit our website, we may collect:

• Usage Data: Such as your IP address, browser type, operating system, referral URLs, and other technical data.
• Cookies: Small data files stored on your device to enhance your browsing experience. See Section 5 for details.
• Location Data: If you grant permission, we may access your location to enhance your experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders.
• Provide customer support.
• Improve our website and services.
• Communicate with you about promotions, new products, and updates (only if you opt in).
• Comply with legal obligations and prevent fraudulent activities.

3. How We Share Your Information

We may share your information with:

• Service Providers: For tasks such as payment processing, delivery, IT support, and website analytics.
• Legal Authorities: If required by law or to protect our rights.
• Third Parties: Only with your explicit consent.

We do not sell your personal information to third parties.

4. Children

Our website is not intended for, and should not be used by, anyone under the age of 18. We do not knowingly collect personal data from children under 18.

5. Cookies

What Are Cookies?

Cookies are small text files stored on your device to improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: Necessary for core website functions, like shopping cart functionality.
• Performance Cookies: Help us analyse website usage and improve site performance.
• Marketing Cookies: Personalise advertisements and content based on your interests.

Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may impact website functionality.
For more information, see our Cookie Policy.

6. Your Rights

You have the following rights under data protection laws:

• Access: Request a copy of your personal data.
• Rectification: Correct any inaccuracies in your data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Limit how we use your data.
• Data Portability: Request the transfer of your data to another provider.
• Withdraw Consent: Opt out of marketing communications at any time.

To exercise your rights, please contact us at trade@occastore.com.

7. Data Security

We implement technical and organisational measures to protect your data, including encryption and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated where appropriate.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

OccaStore Limited
Unit 40 Gerrards Park
College Street
St Helens
WA10 1FZ

Email: trade@occastore.com
Phone: 01744 881596

Thank you for trusting OccaStore. Your privacy is our priority.