Privacy Policy

Welcome to OccaStore Limited ("we", "our", "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website and services.

1. Information We Collect

Information You Provide to Us

• Account details: When you create an account, we collect your name, email address, phone number, and company information (where applicable).
• Order information: When placing an order, we collect billing and delivery addresses, purchase history, and order-related information needed to fulfil your order.
• Contact information: If you contact us via email, phone, WhatsApp, Teams, or through our website, we may collect the information you choose to provide.

Information We Automatically Collect

When you visit our website, we may collect:

• Usage data: IP address, browser type, operating system, device identifiers, referral URLs, and other technical data.
• Cookies: Small data files stored on your device to support website functionality and improve your experience. See Section 5.
• Location data: If you grant permission, we may access approximate location data to improve site experience and fraud prevention.

2. How We Use Your Information

We use the personal data we collect to:

• Process and fulfil orders, including dispatch, delivery updates, and service communications.
• Provide customer support and manage your account.
• Improve our website, services, and customer experience.
• Send marketing communications only where you have opted in, and allow you to opt out at any time.
• Comply with legal obligations and support fraud prevention and security.

3. How We Share Your Information

We may share your information with:

• Service providers: Payment processing, delivery partners, IT support, hosting, and website analytics.
• Legal authorities: Where required by law or to protect our rights, property, or safety.
• Third parties: Only with your explicit consent, or where necessary to perform a contract with you.

We do not sell your personal information to third parties.

4. Children

Our website is not intended for, and should not be used by, anyone under the age of 18. We do not knowingly collect personal data from children under 18.

5. Cookies

What Are Cookies?

Cookies are small text files stored on your device to support website functionality and improve your browsing experience.

Types of Cookies We Use

• Essential cookies: Required for core website functions, such as account login and basket functionality.
• Performance cookies: Help us understand how visitors use the website and improve site performance.
• Marketing cookies: Used to personalise content and advertising where enabled.

Managing Cookies

You can manage or disable cookies through your browser settings. Disabling cookies may impact website functionality. For more information, see our Cookie Policy.

6. Your Rights

You have the following rights under data protection laws:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Limit how we use your data in certain circumstances.
• Data portability: Request transfer of your data to another provider where applicable.
• Withdraw consent: Opt out of marketing communications at any time where consent is the basis.
• Object: Object to processing based on legitimate interests in certain circumstances.

To exercise your rights, please contact us at [email protected].

7. Data Security

We implement technical and organisational measures designed to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated where appropriate.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

OccaStore Limited
Unit 15, Gemini 8
Apollo Park
Westbrook
Warrington
WA5 7AE

Email: [email protected]
Phone: 01744 881596